<style>
  *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

  :root {
    --ms-blue: #0067b8;
    --ms-blue-dark: #005a9e;
    --ms-blue-light: #deecf9;
    --ms-text: #1b1b1b;
    --ms-text-muted: #505050;
    --ms-border: #d2d0ce;
    --ms-bg: #f2f2f2;
    --ms-white: #ffffff;
    --ms-nav-bg: #1b1b1b;
    --ms-green: #107c10;
    --ms-red: #d13438;
    --ms-orange: #f7b500;
    --ms-yellow: #ffb900;
  }

  html { font-size: 16px; scroll-behavior: smooth; }
  body { font-family: 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, Helvetica, Arial, sans-serif; color: var(--ms-text); background: var(--ms-white); -webkit-font-smoothing: antialiased; }
  a { color: var(--ms-blue); text-decoration: none; }
  a:hover { text-decoration: underline; color: var(--ms-blue-dark); }
  img { display: block; max-width: 100%; }

  /* ── Top bar ── */
  .topbar { background: var(--ms-nav-bg); height: 36px; display: flex; align-items: center; justify-content: flex-end; padding: 0 24px; gap: 20px; }
  .topbar a { color: #ccc; font-size: 12px; text-decoration: none; }
  .topbar a:hover { color: #fff; }

  /* ── Nav ── */
  nav { background: var(--ms-white); border-bottom: 1px solid var(--ms-border); position: sticky; top: 0; z-index: 100; box-shadow: 0 1px 4px rgba(0,0,0,.07); }
  .nav-inner { max-width: 1200px; margin: 0 auto; display: flex; align-items: center; height: 48px; padding: 0 24px; gap: 32px; }
  .nav-logo { display: flex; align-items: center; gap: 10px; text-decoration: none; flex-shrink: 0; }
  .nav-logo span { font-size: 15px; font-weight: 600; color: var(--ms-text); border-left: 1px solid var(--ms-border); padding-left: 10px; margin-left: 2px; }
  .nav-links { display: flex; align-items: center; gap: 4px; flex: 1; list-style: none; }
  .nav-links a { font-size: 13px; color: var(--ms-text); text-decoration: none; padding: 6px 10px; border-radius: 3px; white-space: nowrap; }
  .nav-links a:hover { background: var(--ms-bg); color: var(--ms-blue); text-decoration: none; }
  .nav-links a.active { color: var(--ms-blue); font-weight: 600; }
  .nav-cta { background: var(--ms-blue); color: var(--ms-white) !important; padding: 7px 16px !important; border-radius: 3px; font-weight: 600 !important; font-size: 13px !important; }
  .nav-cta:hover { background: var(--ms-blue-dark) !important; color: #fff !important; text-decoration: none !important; }
  .nav-search { display: flex; align-items: center; border: 1px solid var(--ms-border); border-radius: 3px; overflow: hidden; height: 32px; flex-shrink: 0; }
  .nav-search input { border: none; outline: none; font-size: 13px; padding: 0 10px; width: 160px; font-family: inherit; color: var(--ms-text); }
  .nav-search button { background: none; border: none; border-left: 1px solid var(--ms-border); padding: 0 10px; cursor: pointer; height: 100%; display: flex; align-items: center; color: var(--ms-text-muted); }
  .nav-search button:hover { background: var(--ms-bg); }

  /* ── Breadcrumb ── */
  .breadcrumb-bar { background: var(--ms-white); border-bottom: 1px solid #edebe9; padding: 10px 0; }
  .breadcrumb-bar .inner { max-width: 1200px; margin: 0 auto; padding: 0 24px; display: flex; align-items: center; gap: 6px; font-size: 12px; color: var(--ms-text-muted); }
  .breadcrumb-bar a { color: var(--ms-text-muted); font-size: 12px; }
  .breadcrumb-bar a:hover { color: var(--ms-blue); text-decoration: underline; }
  .breadcrumb-sep { color: #bbb; font-size: 11px; }

  /* ── Hero ── */
  .hero { background: linear-gradient(135deg, #0078d4 0%, #003f8a 100%); padding: 52px 24px; color: #fff; }
  .hero .inner { max-width: 1200px; margin: 0 auto; display: grid; grid-template-columns: 1fr 1fr; gap: 48px; align-items: center; }
  .hero-eyebrow { font-size: 12px; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; color: #a9d3f5; margin-bottom: 12px; }
  .hero h1 { font-size: 36px; font-weight: 300; line-height: 1.2; margin-bottom: 16px; }
  .hero h1 strong { font-weight: 700; }
  .hero p { font-size: 15px; line-height: 1.7; color: #d0e8fa; margin-bottom: 28px; max-width: 520px; }
  .hero-btns { display: flex; gap: 12px; flex-wrap: wrap; }
  .btn-primary { background: #fff; color: #0078d4; font-size: 14px; font-weight: 700; padding: 11px 24px; border-radius: 3px; text-decoration: none; transition: background .12s; }
  .btn-primary:hover { background: #f0f0f0; text-decoration: none; color: #005a9e; }
  .btn-outline { background: transparent; color: #fff; border: 1px solid rgba(255,255,255,.6); font-size: 14px; font-weight: 600; padding: 11px 24px; border-radius: 3px; text-decoration: none; }
  .btn-outline:hover { border-color: #fff; background: rgba(255,255,255,.08); text-decoration: none; color: #fff; }
  .hero-graphic { display: flex; justify-content: center; align-items: center; }

  /* Support status mock card */
  .hero-support-card {
    background: rgba(255,255,255,.1);
    border: 1px solid rgba(255,255,255,.2);
    border-radius: 8px;
    padding: 24px;
    width: 100%;
    max-width: 340px;
    backdrop-filter: blur(4px);
  }
  .hero-support-card h3 { font-size: 13px; font-weight: 700; color: rgba(255,255,255,.7); text-transform: uppercase; letter-spacing: .06em; margin-bottom: 16px; }
  .hsc-item { display: flex; align-items: center; justify-content: space-between; padding: 8px 0; border-bottom: 1px solid rgba(255,255,255,.1); }
  .hsc-item:last-child { border-bottom: none; }
  .hsc-label { font-size: 13px; color: rgba(255,255,255,.8); }
  .hsc-dot { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 600; }
  .dot { width: 8px; height: 8px; border-radius: 50%; }
  .dot-green { background: #54c254; }
  .dot-orange { background: #f7b500; }
  .hsc-response { margin-top: 16px; background: rgba(255,255,255,.12); border-radius: 6px; padding: 10px 14px; font-size: 12px; color: rgba(255,255,255,.85); line-height: 1.5; }
  .hsc-response strong { color: #fff; }

  /* ── Notice banner ── */
  .notice-banner { background: #fff4ce; border-bottom: 1px solid #f7d560; padding: 12px 24px; }
  .notice-banner .inner { max-width: 1200px; margin: 0 auto; display: flex; align-items: flex-start; gap: 12px; font-size: 13px; color: #3d2f00; line-height: 1.55; }
  .notice-icon { flex-shrink: 0; font-size: 16px; margin-top: 1px; }

  /* ── Page layout ── */
  .page-layout { max-width: 1200px; margin: 0 auto; padding: 40px 24px 60px; display: grid; grid-template-columns: 220px 1fr; gap: 48px; }

  /* ── Sidebar ── */
  .sidebar { flex-shrink: 0; }
  .sidebar-title { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--ms-text-muted); padding-bottom: 8px; border-bottom: 2px solid var(--ms-border); margin-bottom: 12px; }
  .sidebar ul { list-style: none; }
  .sidebar ul li { border-bottom: 1px solid #edebe9; }
  .sidebar ul li a { display: block; font-size: 13px; color: var(--ms-text); padding: 9px 0 9px 12px; text-decoration: none; border-left: 3px solid transparent; transition: border-color .1s, color .1s; }
  .sidebar ul li a:hover { color: var(--ms-blue); border-left-color: var(--ms-blue); text-decoration: none; }
  .sidebar ul li a.active { color: var(--ms-blue); border-left-color: var(--ms-blue); font-weight: 600; }
  .sidebar-cta-box { margin-top: 28px; background: var(--ms-blue-light); border-radius: 4px; padding: 16px; }
  .sidebar-cta-box p { font-size: 13px; color: var(--ms-text); line-height: 1.5; margin-bottom: 12px; }
  .sidebar-cta-box a { font-size: 13px; font-weight: 600; color: var(--ms-blue); text-decoration: underline; }

  /* Sidebar contact block */
  .sidebar-contact { margin-top: 20px; border: 1px solid var(--ms-border); border-radius: 4px; overflow: hidden; }
  .sidebar-contact-head { background: var(--ms-nav-bg); padding: 10px 14px; }
  .sidebar-contact-head p { font-size: 12px; font-weight: 700; color: #fff; }
  .sc-item { display: flex; align-items: flex-start; gap: 10px; padding: 10px 14px; border-bottom: 1px solid #edebe9; }
  .sc-item:last-child { border-bottom: none; }
  .sc-icon { font-size: 14px; margin-top: 1px; flex-shrink: 0; }
  .sc-label { font-size: 11px; color: var(--ms-text-muted); margin-bottom: 2px; }
  .sc-val { font-size: 12px; font-weight: 600; color: var(--ms-text); word-break: break-all; }
  .sc-val a { color: var(--ms-blue); font-size: 12px; font-weight: 600; }

  /* Sidebar status block */
  .sidebar-status { margin-top: 20px; border: 1px solid var(--ms-border); border-radius: 4px; overflow: hidden; }
  .sidebar-status-head { padding: 10px 14px; border-bottom: 1px solid var(--ms-border); }
  .sidebar-status-head p { font-size: 12px; font-weight: 700; color: var(--ms-text); }
  .ss-row { display: flex; align-items: center; justify-content: space-between; padding: 8px 14px; border-bottom: 1px solid #f3f4f6; font-size: 12px; }
  .ss-row:last-child { border-bottom: none; }
  .ss-row span:first-child { color: var(--ms-text-muted); }
  .ss-badge { font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 2px; }
  .ss-green { background: #dff6dd; color: #107c10; }
  .ss-orange { background: #fff4ce; color: #7d4f00; }

  /* ── Main content shared ── */
  .main-content h2 { font-size: 26px; font-weight: 300; color: var(--ms-text); margin-bottom: 12px; line-height: 1.3; }
  .main-content h2 strong { font-weight: 700; }
  .main-content h3 { font-size: 18px; font-weight: 600; color: var(--ms-text); margin: 32px 0 10px; }
  .main-content p { font-size: 14px; color: #333; line-height: 1.7; margin-bottom: 14px; }
  .main-content .lead { font-size: 16px; color: var(--ms-text-muted); line-height: 1.65; margin-bottom: 28px; }
  .section-rule { border: none; border-top: 1px solid #edebe9; margin: 32px 0; }

  /* ── Callout ── */
  .callout { background: #f0f8ff; border-left: 4px solid #0078d4; border-radius: 0 4px 4px 0; padding: 14px 18px; margin: 20px 0; }
  .callout p { font-size: 13px; color: var(--ms-text); margin: 0; line-height: 1.6; }

  /* ── Ticket form ── */
  .form-wrap { background: var(--ms-bg); border: 1px solid var(--ms-border); border-radius: 4px; overflow: hidden; }
  .form-wrap-head { background: #0078d4; padding: 18px 24px; display: flex; align-items: center; gap: 12px; }
  .fwh-icon { width: 36px; height: 36px; background: rgba(255,255,255,.2); border-radius: 4px; display: flex; align-items: center; justify-content: center; font-size: 18px; flex-shrink: 0; }
  .form-wrap-head h3 { font-size: 15px; font-weight: 700; color: #fff; margin-bottom: 2px; }
  .form-wrap-head p { font-size: 12px; color: rgba(255,255,255,.75); }
  .form-body { padding: 24px; background: var(--ms-white); }

  /* Form rows */
  .form-row { margin-bottom: 18px; }
  .form-row label { display: block; font-size: 13px; font-weight: 600; color: var(--ms-text); margin-bottom: 5px; }
  .form-row label .req { color: var(--ms-red); margin-left: 2px; }
  .form-row input,
  .form-row select,
  .form-row textarea {
    width: 100%;
    border: 1px solid var(--ms-border);
    border-radius: 2px;
    padding: 8px 12px;
    font-size: 13px;
    font-family: inherit;
    color: var(--ms-text);
    background: var(--ms-white);
    outline: none;
    transition: border-color .15s;
    appearance: none;
    -webkit-appearance: none;
  }
  .form-row input:focus,
  .form-row select:focus,
  .form-row textarea:focus { border-color: #0078d4; box-shadow: 0 0 0 2px rgba(0,120,212,.15); }
  .form-row input::placeholder, .form-row textarea::placeholder { color: #b0b7c3; }
  .form-row textarea { resize: vertical; min-height: 110px; line-height: 1.6; }
  .form-row select {
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 10 10'%3E%3Cpath d='M5 7L0 2h10L5 7z' fill='%23505050'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    padding-right: 32px;
    cursor: pointer;
  }
  .form-row-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }

  /* Priority */
  .priority-group { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 4px; }
  .priority-pill {
    display: flex; align-items: center; gap: 6px;
    border: 1px solid var(--ms-border); border-radius: 2px;
    padding: 6px 14px; font-size: 13px; font-weight: 500;
    cursor: pointer; color: var(--ms-text-muted);
    background: var(--ms-white); user-select: none;
    transition: all .1s;
  }
  .priority-pill input[type="radio"] { display: none; }
  .priority-pill:hover { border-color: #0078d4; color: var(--ms-text); }
  .priority-pill.sel-low { border-color: var(--ms-green); background: #dff6dd; color: #054b05; }
  .priority-pill.sel-medium { border-color: var(--ms-orange); background: #fff4ce; color: #7d4f00; }
  .priority-pill.sel-high { border-color: var(--ms-red); background: #fde7e9; color: #8e1014; }
  .priority-pill.sel-urgent { border-color: #5c2d91; background: #f4ecfd; color: #32145a; }
  .p-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
  .p-low { background: var(--ms-green); }
  .p-med { background: var(--ms-orange); }
  .p-high { background: var(--ms-red); }
  .p-urgent { background: #5c2d91; }

  /* File drop */
  .file-drop {
    border: 1px dashed var(--ms-border); border-radius: 2px;
    padding: 18px; text-align: center; cursor: pointer;
    transition: border-color .15s, background .15s; position: relative;
  }
  .file-drop:hover { border-color: #0078d4; background: var(--ms-blue-light); }
  .file-drop input[type="file"] { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; height: 100%; }
  .file-drop p { font-size: 13px; color: var(--ms-text-muted); line-height: 1.5; }
  .file-drop span { color: #0078d4; font-weight: 600; }
  .file-names { font-size: 12px; color: #0078d4; font-weight: 600; margin-top: 6px; }

  /* Submit */
  .btn-submit {
    background: #0078d4; color: #fff; border: none; border-radius: 2px;
    padding: 10px 28px; font-size: 14px; font-weight: 600;
    font-family: inherit; cursor: pointer; transition: background .12s;
    display: inline-flex; align-items: center; gap: 8px; margin-top: 4px;
  }
  .btn-submit:hover { background: #005a9e; }
  .form-note { font-size: 12px; color: var(--ms-text-muted); margin-top: 12px; line-height: 1.5; }
  .form-note a { color: var(--ms-blue); }

  /* Success */
  .success-msg { display: none; background: #dff6dd; border: 1px solid #107c10; border-radius: 4px; padding: 20px 24px; margin-top: 16px; }
  .success-msg h4 { font-size: 15px; font-weight: 700; color: #054b05; margin-bottom: 6px; }
  .success-msg p { font-size: 13px; color: #054b05; line-height: 1.6; }

  /* ── Articles grid ── */
  .article-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin: 16px 0 8px; }
  .article-card {
    border: 1px solid var(--ms-border); border-radius: 4px; padding: 16px;
    text-decoration: none; display: block; transition: box-shadow .15s, border-color .15s;
  }
  .article-card:hover { box-shadow: 0 2px 10px rgba(0,0,0,.09); border-color: #0078d4; text-decoration: none; }
  .ac-cat { display: inline-block; font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .05em; padding: 2px 8px; border-radius: 2px; margin-bottom: 8px; }
  .ac-cat-lic { background: var(--ms-blue-light); color: #003f8a; }
  .ac-cat-err { background: #fde7e9; color: #8e1014; }
  .ac-cat-set { background: #dff6dd; color: #054b05; }
  .ac-cat-bil { background: #fff4ce; color: #7d4f00; }
  .article-card h5 { font-size: 13px; font-weight: 600; color: var(--ms-text); margin-bottom: 4px; line-height: 1.4; }
  .article-card p { font-size: 12px; color: var(--ms-text-muted); line-height: 1.5; }
  .ac-views { font-size: 11px; color: #bbb; margin-top: 8px; }

  /* ── FAQ ── */
  .faq-list { margin: 16px 0 8px; }
  .faq-item { border-bottom: 1px solid #edebe9; }
  .faq-question { width: 100%; background: none; border: none; text-align: left; font-family: inherit; font-size: 14px; font-weight: 600; color: var(--ms-text); padding: 14px 36px 14px 0; cursor: pointer; position: relative; }
  .faq-question::after { content: '+'; position: absolute; right: 4px; font-size: 20px; font-weight: 300; color: var(--ms-text-muted); }
  .faq-question.open::after { content: '−'; }
  .faq-question:hover { color: var(--ms-blue); }
  .faq-answer { font-size: 13px; color: var(--ms-text-muted); line-height: 1.7; padding: 0 0 14px; display: none; }
  .faq-answer.open { display: block; }

  /* ── CTA strip ── */
  .cta-strip { background: #0078d4; padding: 40px 24px; text-align: center; color: #fff; }
  .cta-strip h2 { font-size: 24px; font-weight: 700; margin-bottom: 10px; }
  .cta-strip p { font-size: 15px; color: #c5e2f7; margin-bottom: 24px; }
  .cta-strip-btns { display: flex; gap: 14px; justify-content: center; flex-wrap: wrap; }

  /* ── Footer ── */
  footer { background: #1b1b1b; color: #ccc; padding: 36px 24px 20px; }
  .footer-inner { max-width: 1200px; margin: 0 auto; }
  .footer-logo { margin-bottom: 24px; }
  .footer-cols { display: grid; grid-template-columns: repeat(4, 1fr); gap: 24px; margin-bottom: 32px; }
  .footer-col h5 { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .08em; color: #fff; margin-bottom: 12px; }
  .footer-col ul { list-style: none; }
  .footer-col ul li { margin-bottom: 8px; }
  .footer-col ul li a { font-size: 12px; color: #aaa; text-decoration: none; }
  .footer-col ul li a:hover { color: #fff; text-decoration: underline; }
  .footer-bottom { border-top: 1px solid #333; padding-top: 16px; display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; }
  .footer-bottom p { font-size: 11px; color: #777; }
  .footer-bottom-links { display: flex; gap: 16px; flex-wrap: wrap; }
  .footer-bottom-links a { font-size: 11px; color: #777; text-decoration: none; }
  .footer-bottom-links a:hover { color: #ccc; text-decoration: underline; }

  /* ── Responsive ── */
  @media (max-width: 900px) {
    .hero .inner { grid-template-columns: 1fr; }
    .hero-graphic { display: none; }
    .page-layout { grid-template-columns: 1fr; }
    .sidebar { display: none; }
    .footer-cols { grid-template-columns: repeat(2, 1fr); }
    .article-grid { grid-template-columns: 1fr; }
  }
  @media (max-width: 600px) {
    .hero h1 { font-size: 26px; }
    .hero { padding: 36px 16px; }
    .nav-links { display: none; }
    .form-row-2 { grid-template-columns: 1fr; }
    .footer-cols { grid-template-columns: 1fr 1fr; }
    .topbar { display: none; }
  }
</style>
